LOCAL FRANCHISE SITE
About this policy
Carpet Court Australia Ltd (ACN 001 195 697) is a floor covering specialist and retailer and has a network of stores across Australia which are operated by various franchisees who are all shareholders of Carpet Court Australia Ltd (Members). Carpet Court is part of a group of companies which include: Court International Ltd, Carpet Court (Southern) Limited and Space Flooring & Interiors Pty Ltd (the Carpet Court Group). We are committed to protecting the personal information we collect and hold about you in accordance with this policy, the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Privacy (Credit Reporting) Code 2014.
In this policy, we, us and our means each member of the Carpet Court Group.
This policy outlines how the Carpet Court Group collects, uses, discloses and protects personal information of our customers, Members and job applicants, how they can request access to and correction of any personal information we hold about them and how they can make a privacy complaint. We require each of our Members to comply with this policy too.
This policy does not apply to the personal information of our employees.
The Carpet Court Group is committed to managing your personal information openly and transparently and to keeping your personal information safe. We will take all steps to fulfil this commitment, including by:
What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable:
For example, personal information includes an individual's name, address, telephone number, email address, bank account or credit card details and other information you may give us from time to time.
Collection of personal information
Carpet Court offers retail services to customers via its franchise stores including assisting customers to choose the right flooring option, providing an extensive range of flooring options and installation (Services). As part of providing the Services, we may allow individuals or businesses to create an account or subscribe to our newsletter. We provide the Services online via our website at the domain name 'www.carpetcourt.com.au' (Website). It is our policy, in providing the Services, to further develop our Website.
We collect personal information that is reasonably necessary to provide the Services. The types of information that we usually collect include:
We may collect your personal information from you when you:
We may also collect your personal information when you interact with us via our official social media pages that we control, such as Facebook, Twitter, Instagram and LinkedIn. You control the personal information we have access to through your privacy settings on the social media site.
We may collect information based on how you use the Website. Carpet Court uses 'cookies' and other similar technologies to collect non-identified/anonymous information about the users of its Website such as the number of visitors and the number of pages viewed. This information is collected to analyse and improve the Website and to record statistics on web traffic. Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server's IP address, the pages you access and the information downloaded by you. No attempt is made by us to use this information to personally identify you. The statistical data may be aggregated and used by Carpet Court or third party consultants for analysis and optimisation of our Services.
If reasonable and practicable to do so, we will collect personal information directly from you. However, given that Carpet Court stores are operated by our Members, we may receive your personal information from our Members instead.
We will only collect personal information by lawful and fair means. If you provide us with personal information about you that we have not requested, we will consider whether the information is necessary to our dealings with you. If it is not necessary, we will take steps to de-identify or destroy the information as soon as practicable.
Use of Personal Information
Your personal information is used to provide you with products or Services. This information may also be used for other related purposes, such as:
to coordinate delivery of our Services to you;
(the Related Activities)
Disclosure of Personal Information
We may disclose your personal information to:
Disclosure of personal information overseas
There may be circumstances where we need to disclose personal information that we hold about you to a third party overseas (an Overseas Recipient). This may occur, for example, where we have a database or server hosted outside Australia or where you are interacting with an application which is based overseas. The countries in which these Overseas Recipients may be located include New Zealand, the United States of America and the United Kingdom. Prior to us disclosing your personal information to an Overseas Recipient, we will take reasonable steps to ensure that the Overseas Recipient has appropriate systems in place to ensure that your information is secure and satisfy our disclosure obligations.
How we handle credit information (credit information management policy)
If you are a Member, we may be a credit provider to you in relation to your commercial trading account with us, and we may handle your, and your guarantors', credit information (including credit eligibility information) for this purpose.
What kinds of credit information do we collect?
We collect your (and your guarantors') credit information in your trading application, in financial reports you provide us, from credit reporting bodies, and from our credit insurer and broker. The credit information we collect includes:
What kinds of credit eligibility information do we hold?
In certain circumstances, credit eligibility information may be disclosed to us by a credit reporting body. The types of credit eligibility information we may collect includes:
This information will not be disclosed to us without your consent.
How we may use your credit information and credit eligibility information
We may use your credit information and credit eligibility information to assess your application for a commercial trading account (including assessing your credit worthiness and verifying your identity) and, if approved, establishing the ongoing operation of your trading account. We may also use this information to assess whether to accept you as a guarantor in relation to an application for commercial credit, or as otherwise required or authorised by law.
What kinds of "CP derived information" do we derive from credit eligibility information?
The kinds of CP derived information that we usually derive from credit reports includes a score based on information obtained from the credit report and a risk profile analysis.
How we may disclose your credit information and credit eligibility information
We may disclose your credit information to credit reporting bodies for the purpose of obtaining information about your credit rating and establishing and operating your trading account. We may also disclose credit information to a credit reporting body, including in circumstances where your account is overdue or unpaid, for the purpose of listing a default on your credit file. The credit reporting body may then include that information in credit reporting information that they provide to other credit providers to assist them to assess your credit worthiness. Where lawful, we may also disclose your credit information or credit eligibility information to our credit insurer and broker.
Handling your credit information
Storage and protection of personal information
Carpet Court stores your personal information in hard copy and electronically. Electronic information may be stored by a third party storage provider.
Carpet Court takes, and requires its Members to take, reasonable steps to:
You should take reasonable steps to ensure the security of information you provide to us or receive from us over the internet.
Access and correction of your personal information
We may need to verify your identity before responding to your access or correction request.
In certain circumstances, we may not be able to correct or provide you with access to your personal information. In these circumstances we will write to you to explain why (unless this would be unreasonable) and how to complain.
If you consider that Carpet Court has breached your privacy, you may make a complaint in writing to Carpet Court at the contact details below.
We will endeavour to acknowledge the complaint within 14 days of its receipt (or 7 days, if the complaint relates to how we handled your credit information or credit eligibility information) and investigate the complaint and respond to you advising the outcome of the investigation within 30 days or as soon as practicable.
If you are not satisfied with our response, you may take your complaint to the Office of the Australian Information Commissioner.
Post: Carpet Court Australia, Locked Bag 50, Mount Waverley BC, 3149, VIC
Phone: 03 9244 7999
From time to time, we may contact you to inform you of important news, or new products and services. If you no longer wish to receive these messages, please contact us, and we will remove your name from our mailing list. Alternatively, click the unsubscribe link on the email to be immediately removed from our mailing list.
Australian Government privacy information
To find out more about privacy issues and legislation in Australia, please visit the website of the Office of the Australian Information Commissioner at: www.oaic.gov.au